Holidays (greater than £300)
20% deposit (including any single room supplement) plus any accommodation upgrade charge secures booking. Payment of balance is due 6 weeks before departure. If payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.
METHODS: Debit Card (Visa Debit, Maestro), Credit Card (Visa, MasterCard), Cash, Cheque drawn on a British Bank, Sterling bank draft quoting your name.
Security of prepayments is ensured in accordance with the EC Package Travel Directive. All eligible prepayments are held in a special trust account until the holiday is completed.
‘Specially for You’ holidays / courses – prices quoted are for group bookings. If individual booking / payment is required a surcharge may be payable.
2. Cancellation by you:
If you wish to cancel you must notify us as soon as possible and confirm this in writing by recorded delivery, fax or email. Depending upon the date your cancellation is received the following amounts will be retained:
Activities 5 days or more duration
More than 41 days before start: 20%
41-28 days before start: 40%
27-14 days before start: 60%
13-8 days before start: 80%
7-0 days before start: 100%
Activities less than 5 days duration
More than 27 days before start: 20%
27-8 days before start: 50%
7-0 days before start: 100%
If your cancellation is received after your holiday dossier of information has been sent to you, no refund will be made unless we are able to recover costs already paid to third parties on your behalf eg. accommodation, transport, tickets, etc.
Charges for accommodation upgrades and additional nights will only be refunded (less a £30 admin fee) if we are able to recover these charges from our suppliers. This may not be known until the holiday takes place. However, if you get someone to take your place, or we can resell your place, you will receive a refund of any money paid less an administration charge of £30 (or 20% of the full amount if lower).
3. Alterations by you:
There is a charge of £30 per person (or 20% of the full amount if lower) for those wishing to change their booking to another trip more than 4 weeks prior to departure. Alterations after this date will be treated as cancellations and re-bookings. Independent and ‘Specially for You’ trips (self- guided and private guided) and accommodation upgrades – an additional charge may be levied if we are unable to recover costs already incurred (for example accommodation deposits) from our suppliers.
4. Cancellation / Alteration by us:
With the exception of situations under item 7 below, if we cancel or make a major alteration to your trip we will inform you promptly and offer (a) a free transfer to a substitute or superior trip or (b) a free transfer to a substitute trip of lower price plus a cash adjustment or (c) a full refund of any money prepaid. In the event of cancellation, our liability is limited to the amount of prepayment to C-N-Do. In the event of cancellation by us for reasons other than circumstances out with our control, we may offer compensation where appropriate.
5. Safety and Personal Responsibility:
Activities in the outdoors are potentially hazardous by their nature and individual participants must accept responsibility for their own actions, indeed this underpins access to the Scottish outdoors.
On an independent activity, you are responsible for your own route choice, navigation and movement in the outdoors. Whilst C-N-Do provides you with the maps, route notes, planning advice and information, it is up to you to ensure you have the skills and competence to be able to navigate your chosen route in the prevailing weather conditions, and to make your own decisions as regards carrying out the walk in question, curtailing it or choosing an alternative option.
Please be aware that in Scotland, most hill routes are not signposted, waymarked or cairned and personal navigation competence is needed for ascending Scottish hills and walking across open moorland.
6. Feedback, Comments and Complaints:
Our feedback questionnaires have been well received over the years as a means of maintaining our high quality standards, improving our activities, and introducing new ones. Feedback can be made online at www.cndoscotland.com/go/feedback. In the unlikely event of having a concern or complaint during your trip, please make your views known immediately so that the situation can be resolved straight away. Failure to do so may compound the situation and could lead to your claim being reduced or rejected. Should it not be possible to resolve your problem immediately, you may contact C-N-Do office straight away, or write to the Managing Director as soon as possible after the holiday, giving full details. Delay in so doing may lead to an inability to substantiate your claim. All complaints and claims against C-N-Do Scotland will be dealt with under Scottish Law and Custom.
C-N-Do Scotland will not be liable for any loss, damage or expense resulting from force majeure or any unforeseen circumstance out with the control of the company. C-N-Do will only be liable for loss or damage caused by the proven negligence or default of C-N-Do, its suppliers, agents or employees, in performing their obligations under this agreement.
Bookings on some holidays involve registrations on third party websites or booking systems, eg. overnight ferries, car hires. At no other time will your details be passed to anyone else without your specific permission.
Vat: Prices include VAT. The rate is shown in the price list (2012 - 20%) Should the rate change the price may alter.
Car Hire: Additional conditions apply to holidays which include car hire. Please ensure you are aware of these.
We believe the details contained in the brochure and website to be correct at time of publication. All arrangements made on behalf of clients are made in good faith. We reserve the right to alter the information, prices and itineraries in the brochure and website before acceptance of a booking; in which case these changes will be binding on both parties.
And lastly! Your booking is accepted on the basis of the above conditions. Please do not ask us to change them after booking. Any variation agreed with us prior to booking will be confirmed by us in writing.
© Copyright C-N-Do Scotland Ltd 1984 - 2017