About our customers
- I am travelling on my own. Will other people be on their own?
Yes, about 60% of our customers are travelling as individuals with the other 40% being made up of couples or groups of friends.
- What is the age range of other people on the holiday?
It is difficult to give an answer to this question as not everyone provides us with their age when they book. We do however, cater for a wide age range but have no upper or lower limits.
- How many people will be in the group?
This depends on the nature of the holiday. Most holidays will have a maximum of 10 people per leader with up to 15 on some long distance trails. Summer mountain holidays are limited to 8 people and winter mountain holidays 6.
- What country will other people be from?
Our holidays have a wide appeal and we welcome people of all nationalities. English is the common language used.
- Are your holidays suitable for children?
Our holidays are primarily adult holidays though children are welcome if they are regular walkers and fit enough to undertake the planned programme. On our hostel based holidays we will try to offer family rooms (subject to availability - please book early) for children and their parent/relatives. We are licensed by the Adventure Activities Licensing Authority to take unaccompanied under 18s.
Booking your holiday
- Do you have availability on a particular holiday?
Availability is shown on our website in the Holidays/Courses by Month section and also on the holiday description pages.
- What do the availability icons mean?
Next to each departure date on every holiday or course there is an icon depicting the number of spaces available.
- When should I book?
We recommend booking as soon as possible. Our group sizes are small (a few holidays have a maximum number of 6) and can book up quickly especially during the summer months. Late bookers often find their choices extremely limited. On hotel and guest house based holidays we strongly recommend booking more than 8 weeks in advance to ensure that we are able to provide the accommodation as advertised. If booking later, we may have to provide alternative accommodation for you if the advertised accommodation is no longer available.
- Is my trip a guaranteed departure?
All our holidays and courses are subject to minimum numbers. The current trend is for people to leave booking till late. This means that a few holidays may not reach their minimum numbers until quite close to the holiday. Please see our booking conditions for up to date information on our cancellation policy.
- When should I book flights/trains or make other arrangements?
We advise not making any non refundable travel arrangements until you receive your final confirmation. If you wish to book flights etc before this point please contact our office for advice.
- What is the accommodation like?
Please see individual holiday descriptions for the type of accommodation available. Then see the general accommodation notes for information on that type of accommodation.
- If I choose alternative accommodation will I be able to eat with the group in the evening?
If you choose to stay in a guest house/hotel on a full board hostel based holiday, then unfortunately you will not be able to eat with the group.
- Are single rooms available?
On hostel based holidays, accommodation is shared and no single rooms are available. On hotel and guest house based holidays a limited number of single rooms are available but a supplement will normally be payable. If you require a single room, we strongly recommend booking well in advance.
- Do I need to be a member of a youth hostel organisation?
No, we have group membership so it is not necessary for you to take out your own membership.
- I am travelling alone but am prepared to share a room. Is this possible?
Yes, if you book more than 6 weeks in advance on a guest house/hotel holiday and are prepared to share a room (with a person of the same gender) we will not charge you the single room supplement. If booking later than 6 weeks we may have to charge you the supplement if we do not have anyone for you to share with.
- I have special dietary requirements. Can these be accommodated?
On our hostel based holidays, meals are provided by C-N-Do staff and we will always endeavour to cater for special requirements. In some cases we may need a bit of guidance from you as to what is suitable. We do ask you to have realistic expectations, as many of our holidays are in remote areas where shops only stock basic provisions. On hotel/guest house based holidays, dietary requirements will be passed on to the accommodation provider.
- What are the meal arrangements if all meals (full board) are not included?
Individual holiday itineraries (sent out with your booking confirmation) provide information on what options are available for your chosen trip. On most holidays it will be possible to obtain evening meals at a local hotel/restaurant within easy reach of your accommodation. On a very few trips, it may be necessary to provide your own meals using self-catering facilities. The itinerary will always advise where this is the case. Self-catering facilities are always available at hostels if you prefer this option. When staying at hostels, it is probably easiest to prepare you own packed lunches (bring items with you for the first few days). If staying at hotels or guest houses, you will normally be able to obtain a packed lunch from the accommodation provider.
- What does half board and full board mean?
Full board means that 3 meals a day are included in the price of your holiday i.e. breakfast, packed lunch and an evening meal. Half board means that breakfasts and evening meals are included but not lunches.
What to bring with you
- Do I need to carry my overnight things?
On most holidays your overnight things are transported by mini-bus and you only need to carry a day pack. On a few holidays “backpacking” may be required. This is made clear in the individual holiday descriptions.
- What do I need to bring with me?
We will send you an equipment list when you book or see the equipment list on our website. Please bring with you all items that are listed as essential. If you are missing any items, it will be possible to hire them from us. Items such as boots and waterproofs (trousers as well as jackets) are absolutely essential.
- What is a survival bag and why do I need one?
A survival bag is a large person sized strong polythene bag. In the unlikely event of an incident occurring and having to wait for assistance, you can get inside the bag to avoid losing body heat. It is standard practice to always carry a survival bag when walking in Scotland and we would consider this to be an essential item. They only cost a couple of pounds (from any outdoor shop) and could save your life.
- Do I need to bring a sleeping bag?
Unless your holiday itinerary specifically states that you need a sleeping bag (e.g. camping trips), it is not necessary to bring one. On hostel holidays sheet sleeping bags and duvets are provided and in most hostels you will not be permitted to use your own sleeping bag.
- Can I meet you at a place other than Stirling?
We are happy to pick up on route if arranged in advance. We regret that we cannot pick up in Stirling at points other than our office or the railway station.
- I have a health condition. Is this a problem?
Provided you are healthy and fit enough to participate in the holiday programme this should not be a problem. If you have any doubts, please speak to your doctor. We do ask that you advise the group leader of your condition though. If you anticipate needing access to medical services during your holiday please ask our office for advice, as many trips are in remote areas where the nearest doctor/hospital may be a few hours drive away. Likewise you should bring with you any medications you may need, as access to chemist shops/pharmacies may not be possible during your holiday.
- How far will I be walking each day?
All of our holidays are graded with 1 being the easiest and 5 being the hardest. Please see our grading information for a general description of what is involved at each grade.
- Are your guides experienced and qualified?
Yes, all our leaders have considerable personal experience of walking in Scotland as well as experience of leading groups. All leaders hold a recognised qualification (eg: Mountain Leader or Walking Group Leader) appropriate to the holiday they are leading. In addition they all hold a current first aid certificate.
- Can I bring my dog?
C-N-Do, other customers and landowners, would appreciate it if dog owners would make alternative arrangements for their animals during the period of their holiday, course or day activity. Day activities, courses and holidays can be arranged for people accompanied by a dog under our 'Specially for You' service or give us a call to discuss your requirements.