Booking Conditions for Single Day Activities
Full payment is required at the time of booking. In event of cancellation by you, a full refund will only be made if notice of 5 or more working days before the event is given. If C-N-Do has to cancel, a full refund will be made. Sections 5 – 11 above, apply.
Booking Conditions for UK Guided Multi-Day Activities
Holidays and Courses less than £300.
Full payment is required at the time of booking.
Holidays and Courses greater than £300.
20% deposit (including any single room supplement) plus any accommodation upgrade charge secures booking. Payment of balance is due 6 weeks before departure. If payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.
Methods of payment:
- Debit Card (Visa Debit, Maestro)
- Credit Card (Visa, MasterCard)
- Cheque drawn on a British Bank
- Sterling bank draft quoting your name
Security of prepayments is ensured in accordance with the EC Package Travel Directive. All eligible prepayments are held in a special trust account until the holiday is completed. Independent, ‘Specially For You’ and Private activities – prices quoted are for group bookings co-ordinated by one contact person. If individual booking and payment is required a surcharge may be payable.
2. Cancellation by you:
If you wish to cancel you must notify us as soon as possible and confirm this in writing by recorded delivery, fax or email. Depending upon the date your cancellation is received the following amounts will be retained:
Activities 5 days or more duration
More than 41 days before start: 20%
41-28 days before start: 40%
27-14 days before start: 60%
13-8 days before start: 80%7-0 days before start: 100%
Activities less than 5 days duration
More than 27 days before start: 20%
27-8 days before start: 50%
7-0 days before start: 100%
Charges for accommodation upgrades and additional nights will only be refunded (less a £30 admin fee) if we are able to recover these charges from our suppliers. This may not be known until the holiday takes place. However, if you get someone to take your place, or we can resell it, you will receive a refund of any money paid less an administration charge of £30 (or 20% of the full amount if lower).
3. Alterations by you:
There is a charge of £30 per person (or 20% of the full amount if lower) for those wishing to change their booking to another trip more than 4 weeks prior to departure. Alterations after this date will be treated as cancellations and re-bookings. On Independent, ‘Specially For You’, Private Guided trips and accommodation upgrades, an additional charge may be levied if we are unable to recover costs already incurred (for example accommodation deposits) from our suppliers.
4. Cancellation / Alteration by us:
We reserve the right to cancel an activity but will not do so less than 4 weeks prior to departure (2 weeks for activities of less than 5 day duration) except under item 7 below or if you fail to pay the final balance. All activities are subject to a minimum group size which, unless otherwise indicated, is six. With the exception of situations under item 7 below, if we cancel or make a major alteration to your trip we will inform you promptly and offer (a) a free transfer to an equivalent or superior trip, or (b) a free transfer to a substitute trip of lower price plus a cash adjustment, or (c) a full refund of any money prepaid. We advise not making non-refundable travel arrangements more than 5 weeks (2 weeks if less than 5 days duration) prior to departure without contacting us first. In the event of cancellation, our liability is limited to the amount of prepayment to C-N-Do Scotland. In the event of cancellation by us for reasons other than insufficient numbers or circumstances outwith our control, we may offer compensation where appropriate.
Activities in the outdoors are potentially hazardous by their nature and individual participants must accept a certain element of risk. Our leaders and instructors are carefully vetted and are qualified for the activities they control. In the interests of safety you must agree to abide by the decisions of the leader or instructor. As we have no control over weather conditions, we reserve the right to alter routes accordingly. You MUST advise the leader or instructor if you suffer from any medical condition, or are taking any medication which may affect your ability to undertake the activity chosen. People whose fitness or ability is clearly at variance with that required for the grade of trip, may be asked to make alternative arrangements (at their own expense) in order to allow the programme to proceed as planned. Individuals who are under the influence of alcohol or drugs will not be allowed to participate in activities. In addition, where behaviour becomes unacceptable through alcohol or drugs or for any other reason, adversely affecting the ambience of the group, individuals can be asked to make alternative arrangements, or leave the trip at their own expense. Incidents involving participants during the course of the activities resulting in injury should be reported to the group leader or instructor, recorded at the time on an accident form, and signed by the injured person or their representative, and a witness.
6. Feedback, comments and complaints:
Our feedback questionnaires have been well received over the years as a means of maintaining our high quality standards, improving our activities, and introducing new ones. In the unlikely event of having a concern or complaint during your trip, please make your views known immediately to the staff in charge, who will act appropriately to try to resolve the situation straight away. Failure to do so may compound the situation and could lead to your claim being reduced or rejected. Should it not be possible to resolve your problem immediately, you may contact C-N-Do office straight away, or write to the Managing Director as soon as possible after the holiday, giving full details. Delay in so doing may lead to an inability to substantiate your claim. All complaints and claims against C-N-Do Scotland will be dealt with under Scottish Law and Custom. For Dispute Resolution for customers from the EU, please see the Online Dispute Resolution Platform.
C-N-Do Scotland will not be liable for any loss, damage or expense resulting from force majeure or any unforeseen circumstance out with the control of the company. C-N-Do will only be liable for loss or damage caused by the proven negligence or default of C-N-Do, its suppliers, agents or employees, in performing their obligations under this agreement.
Bookings on some holidays or courses may involve registration of clients’ details on a third party website or booking system, eg. overnight ferry bookings, NNAS or MT course registration. At no other time will client details be passed on to anyone else without your specific permission.
Prices include value added tax. The rate is shown in the price list. Should the rate change the price may alter.
10. Car Hire
Additional conditions apply to holidays which include car hire. Please ensure you are aware of these.
We believe the details contained in the brochure and website to be correct at time of publication. All arrangements made on behalf of clients are made in good faith. We reserve the right to alter the information, prices and itineraries in the brochure and website before acceptance of a booking. In which case these changes will be binding on both parties.
And lastly! Your booking is accepted on the basis of the above conditions. Please do not ask us to change them after booking. Any variation agreed with us prior to booking will be confirmed by us in writing.
© Copyright C-N-Do Scotland Ltd 1984 - 2017