Terms & Conditions
Payment - Online
Payment will be made through Paypal
Payment - Telephone and Mail Order
Credit Card - Visa, Mastercard - credit card payments will incur a 1% surcharge
Debit Card - Maestro, Visa Debit, Solo
We can also accept payment by cheque, postal order or bank draft. Please contact us with details of your order.
Discounts for CNDo Scotland Holidays and Course Customers
If you have been on a CNDo Scotland Holiday or Course you are entitled to a 10% refund of purchases made through this store.
Please provide this information to us during your transaction and once verified, you will receive a 10% refund to your card through Paypal and a separate email detailing this refund.
Club Membership Discounts
If you are a current member of the following associations you are entitled to a 10% refund:
- Scottish Youth Hostel Association
- Ochils Mountaineering Club
- Ochils Mountain Rescue Team
- Ramblers Association
- Mountaineering Council of Scotland
Please provide your membership number to us during your transaction and once verified, you will receive a 10% refund to your card through Paypal and a separate email detailing this refund.
Outdoor Professional Discounts
If you are a current member of the following professional bodies you are entitled to a 15% refund:
- Mountain Leader Training Association
- Association of Mountaineering Instructors
- Mountaineering Instructors Certificate
- The British Association of International Mountain Leaders
- British Mountain Guides
Please provide your membership number to us during your transaction and once verified, you will receive a 15% refund to your card through Paypal and a separate email detailing this refund.
VAT (Value Added Tax)
Please note that all prices displayed on this website are inclusive of VAT at the current rate.
VAT registration number: GB 502670574
Faulty Goods
If on receipt of your goods you discover they are faulty or damaged please contact us as soon as possible. We will either, refund the goods, replace or repair them or issue a credit note at our discretion.
Please see our returns policy for more information.
Privacy Policy
Please see our privacy policy for more information.
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