Our Returns Policy

If some reason, you find the clothing does not fit or is the wrong colour, you can return it to us for an exchange or refund.

If you are returning a garment to us it should be:

  • Clean & in perfect condition
  • Should not have been used
  • Should still have all the tags attached
  • Should still be in it's original packaging (if appropriate)

Please enclose a copy of your receipt with the garment and include a covering note detailing the following;

  1. The reason for the return?
    • Wrong colour/Size
    • Faulty Garment - Specifing the fault
    • Other - Specifying Reason
  2. What action you would like us to take?
    • Exchange - Specifying Replacement Garment, Size and Colour
    • Refund

We strongly recommend that you use special delivery (or recorded delivery for items under £30) to provide tracking and compensation in the event of loss/damage in transit. Replacement items will be sent to the address on your enclosed receipt unless you tell us otherwise. It would also be useful to have a telephone number or email address for you in case of any delay in processing your return.

Please note that direct exchanges of sale garments may not be possible. Contact us to check your options.

Exchanging Non-Faulty Goods

Exchanges of non-faulty goods should include a cheque to cover additional postage.

  • £2.50 for items of £50 or less.
  • £5.30 for items over £50 in value.

Cheques should be made payable to C~N~Do Scotland Ltd.

Further Information

If you have any queries regarding our returns policy please contact us on 01786 445 703.